InControl has several ways to allow you to organize, configure and grant granular access to your Peplink devices.
Each Peplink Device belongs to a Group AND an Organization.
Each Group belong to an organization.
Tags can be added to one or more devices in a group for configuration or administrative purposes.
As explained in the User Roles section, some user roles only have access to one or more groups in InControl, others to the whole organization.
Before creating organizations and groups decide if you need to give restricted access to certain devices. InControl has several user roles that allow you to grant specific access to one or more groups in an organization.
Depending on your organization groups can represent locations, companies or another logical selection of devices.
If you have an InControl subscription, but the device is showing offline, try performing a ping test from your device to ac1.peplink.com. If you succeed, and the device does not appear online on InControl, you can reach out to your Peplink Certified partner, the Peplink forum, or Peplink support.