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home/Knowledge Base/Cellular/Obtaining IP Address

Obtaining IP Address

2677 views 4 13/11/2020 30/11/2020 Martin Langmaid

Sometimes when you are trying to connect a Pepwave MAX device to the internet over 3G/4G/5G for the first time it can fail and when you login to the web admin dashboard you’ll see a message that says ‘Obtaining IP address’ against the cellular modem. Like this:

There are normally two main causes of this error:

  1. Your SIM card has not been activated yet.
  2. You need a enter a custom APN for your SIM.
Tags:LTE4G

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