Sometimes when you are trying to connect a Pepwave MAX device to the internet over 3G/4G/5G for the first time it can fail and when you login to the web admin dashboard you’ll see a message that says ‘Obtaining IP address’ against the cellular modem. Like this:
There are normally two main causes of this error:
- Your SIM card has not been activated yet.
- You need a enter a custom APN for your SIM.