• Home
  • InControl User Guide
  • Peplink Router API Documentation
  • Peplink News
  • Home
  • InControl User Guide
  • Peplink Router API Documentation
  • Peplink News
home/Knowledge Base/InControl/Why won’t my remote Web Admin connection establish?

Why won’t my remote Web Admin connection establish?

248 views 1 27/11/2020 Erik de Bie

If a remote web admin connection cannot establish, first check if the device can resolve the InControl server address.
Go to System > Ping on the web admin GUI and  ping  ra1-1.peplink.com. 
  
If you get a reply, but the Remote Web Admin connection still does not work, make sure you don’t have any firewall or outbound policy that blocks or incorrectly routes outgoing TCP port 443/5246 traffic to a wrong WAN or PepVPN connection.

You an ask the provider if the above ports are blocked, but this is unlikely since TCP 443 is a commonly used port.
They might block certain traffic to ra1-1.peplink.com ?

Note that ra1-1.peplink.com is only 1 of the InControl server hostnames,ra1-2.peplink.com is another hostname used for Remote Web Admin servers.

The original source of this article is this FAQ on the Peplink forum.

Was this helpful?

1 Yes  1 No
Related Articles
  • What is the refresh interval of the signal quality and signal strength values?
  • How is the WAN quality latency value calculated?
  • Can I control all configuration in IC2 or must some things be configured on the device?
  • Why is my device showing as offline in InControl?
Leave A Comment Cancel reply

Popular Articles
  • Obtaining IP Address
  • Firewall Rules & Port Mapping
  • How to connect using WiFi-WAN in new locations
  • What’s the difference between ‘Access’ and ‘Trunk’ Ports?
  • Port Forwarding to a LAN Device From A Peplink Router
KB Categories
  • Installation & Setup
  • InControl
  • Cellular
  • WiFI
  • Switches
  • Networking
  • General
Popular Articles
  • Obtaining IP Address
  • Firewall Rules & Port Mapping
  • How to connect using WiFi-WAN in new locations
  • What’s the difference between ‘Access’ and ‘Trunk’ Ports?
  • Port Forwarding to a LAN Device From A Peplink Router
KB Categories
  • Installation & Setup
  • InControl
  • Cellular
  • WiFI
  • Switches
  • Networking
  • General
Have an idea for an article?

    About This Site
    ninja.knowhow is an independent training and documentation rescource for Peplink products and technologes. This site is owned and operated by Slingshot6.
    Resources
    • Support Forum
    • Design Lab
    • Peplink on Youtube
    Have a Request?
    Are you looking to answer a specific question? Do you want to learn about something not covered here?
    Get In Touch
    • Privacy Policy
    • Terms of Use
    • Copyright 2020 Slingshot6 Ltd. All Rights Reserved.